This page is dedicated to “things you should know” info for talent, including: registration and update info, rush casting calls, FAQs (frequently asked questions, from calls to the office and on our Facebook page), and any info we feel is pertinent to your success in the industry!
DUE TO COVID-19, OUR OFFICE WILL BE CLOSED UNTIL FURTHER NOTICE. In the meantime, please be safe. Practice social distancing and wear a mask to protect yourself and others. We hope to see you all soon.
We open the office for general registrations and updates a couple of times per year (for all productions).We just finished weeks of new registrations and updates for our upcoming projects. As of right now, we do not have any dates planned, but at the earliest it may be in the Summer. Follow our Facebook page, ‘Jeff Olan Casting & Productions’ – as Jeff will post the dates once they are decided.
Casting info every background actor should know – The casting process, how to submit for projects, your “current” head shots, bringing wardrobe to set, how to book more work, what “not” to do, etc.:
- How can I register for Jeff Olan Casting? Call the registration info line 818.377.4475 for info.
- When I registered with you I was non-union; I am now a SAG member. How do I update my status? Send an email to email@example.com. In the subject line put, ‘SAG UPDATE’. Attach a photo of your SAG receipt. We will reply (usually the same day) when your status has been updated in our database. We will provide you with the SAG work hotline # and you can begin submitting for SAG jobs immediately!
- When should I call the work hotline? Our productions make requests at various times throughout the day – even on the weekends. When they do, we put it on our work lines. So, there is no particular time of the day for you to check the lines. Just check often and make sure to speak clearly when you leave your info.
- When should I come in for an update? On our designated days for updates, you should come in if you have any major physical changes – clothing sizes, hair color, etc. Other than that, once per year is fine. Also, If there is a change to your name, you must come in for an update so that we can see physical copies of your documentation. We cannot accept these documents via email. If your file shows that you have not been in to update in over one year, we will assume that you are no longer interested in working. It’s possible that your file will get automatically deleted from the database, if you have not updated in over two years.
- I have new headshots; can I email them to you? Do not submit any photos (or, videos, resumes, links to websites, promos for shows you’re in, etc.), unless requested to do so. It clogs our in box and we have to weed through them to find legitimate submissions. The only photos we provide to production are the 3/4 length photos we take in our office. This is to insure that we are providing them with the most recent and truest representation of what our talent looks like. At times (at production’s request), we will request headshot “selfies”, or other photos in certain wardrobe.
- My appearance changed; can I come in and update my photo? We schedule “update” days throughout the year. Until that time, just give us a call and explain your changes. We will gladly add that info to your file. If it is a drastic change, we can possibly schedule you to come in to update, if we expect to have a slow day.
- I don’t have (3) options of wardrobe to bring; the wardrobe dept. can provide wardrobe for me, right? NO! This is one of the biggest misconceptions. Unless you have been fitted for specific wardrobe, or have been told that wardrobe will be provided (ex: police uniform), it is not the responsibility of the wardrobe dept. to provide wardrobe for the background actors. You MUST ALWAYS bring the wardrobe that is requested. Most of the time, the wardrobe dept. may only have backups for when they need to switch out wardrobe. By not having the proper wardrobe, you delay the wardrobe process, your fellow actors, and in some cases the entire production. The more wardrobe you have, the more opportunities you will have to get on sets. Always play it safe and bring the best options you have.
- Where is the non-union work? The majority of productions have a required number of SAG talent that must be booked per day. Once we reach that number, we can start booking non-union talent. For example, if a production requires 24 SAG per day on a show, and on one particular day, production only needs 26 people, there are only 2 non-union spots available for that day.
- I’m non-union, but only need one more voucher to be eligible to join the union. Can you book me as SAG? As noted above, production has a set SAG count that must be met. We only book (“taft”) non-union talent as SAG if there is no SAG person to fill a certain role. On set, if there is a SAG “no-show”, production may be able to upgrade you at that time. Read more here: Get a Taft-Hartley, etc.
- Anyone can play a pedestrian. My friend called in two hours after I did. Why was she booked and I wasn’t? We don’t cast by the order in which submissions come in . We cast by what production requests. If production requests a 40-50 year old brunette to play a pedestrian, and you’re a 20-30 year old blonde, for this particular role, we cannot use you (most likely because we’ve already reached our quota on 20-30 year old blondes or production did not request one).
- I worked on a couple of your shows through my calling service; so, that means I’m already registered with JOC, correct? No. Unless you have physically been to our office, taken a photo and filled out paperwork in our office, you are not in our database. Throughout the year, we will usually schedule a specific day, or days, for those with calling services to come in and register….Also, for those already in our database, if you submit for work, and we see in your file that you have a calling service, we will contact them directly to book you (instead of calling you), to avoid you being double-booked.
- You have me on hold for a project. When will I find out if I’m actually booked? Production will sometimes ask to see photos of talent that is available for a certain day, or days. Once we submit your photo, we have to wait until they make a selection before we can book you. Sometimes this process can take days (especially, if they’re in the middle of the production). We will book you or release you as soon as they make their selections.
- I’m booked on your project, but I just got offered a 3-day gig. You’ll understand if I cancel, right? Although we want all of our talent to work as much as possible, once you are booked with us (or any agency) you must honor your commitment. If you were picked by production, it could take hours to find a replacement, or even days if you have a very “specific” look or skill. This delays the process for us and production, and will also make us think twice before selecting you the next time.
- I registered with you 6 months ago, how come you’ve only called me once? It is your responsibility to call the work lines and submit yourself. Most of the roles we book come from those who submit themselves. Make sure to check our work lines often and submit often. The more you submit, the more we get familiar with your name and face. At times, we will reach out directly to those we know have submitted often that have not worked in a while. We also reach out to those we know are always prepared and professional on set.
- I worked on a project weeks ago and still haven’t been paid. Where’s my check? Jeff Olan Casting is not your employer. We do not have access to payroll information. Your pay comes directly from production. Each production uses a different payroll company. Their contact information is listed on your voucher. Make sure you keep all of your vouchers in a safe, easily accessible place, so that you can contact them should your check take longer than expected to arrive.
⇒ REMEMBER: Always make sure to show up on time, with valid ID’s, men arrive properly groomed and ladies have your hair and makeup done, arrive in your first look, bring proper “clean” and “pressed” wardrobe options, and most importantly – be professional on set. Also, at times production will call us directly and say, “xxx was great. Can we have them back?” We take note and will provide you with as many opportunities as possible to get you out on set!